Store regulations

§1 General Provisions

The owner of the Service at vdb-urn.com is VAN DEN BLOCKE.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in GDAŃSK, ul. ŻABI KRUK 14, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for GDAŃSK-PÓŁNOC, 7th Commercial Division of the National Court Register under the KRS number 0000357246, NIP: 5833101905, REGON 221030524, share capital of PLN 50,000.00.
The Regulations define the rules of using the Service and its functionalities and, among others, type and scope of services provided, including electronic services provided by its owner, terms and conditions of placing orders, technical conditions, method of concluding and terminating distance contracts, terms and conditions of payment and delivery conditions, complaint procedure.
You can contact the Seller by writing to the e-mail address: info@vdb-urn.com or by phone: 533 300 601.

§2 Definitions

Price – value expressed in monetary units, which the Customer is obliged to pay to the Seller.
Working day – day of the week from Monday to Friday, excluding public holidays.
Delivery – means delivery of the Goods to the Customer by the Seller.
Civil Code – Civil Code Act of 23 April 1964.
Customer – an entity purchasing goods for its own consumption and acquiring rights to its ownership or intending to purchase. A natural person with full legal capacity, and in cases provided for by generally applicable provisions also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality, to which the law grants legal capacity – which has concluded or intends to conclude an Agreement with the Seller.
Consumer – a natural person performing a legal act with an entrepreneur not directly related to its business or professional activity (definition based on art. 221 of the Civil Code).
Offer – a proposal of Products available on the Website, including important information about the Product or Service. The offer may also contain instructions for use or detailed terms of use of a given function (if available).
Privacy Policy – a document specifying the principles of personal data processing, available at vdb-urn.com/privacy-policy.
Product – any Product or Service within the meaning of art. 2 item 3 of the Act on Counteracting Unfair Market Practices; the Product is subject to payment, unless otherwise indicated.
Physical Product – a product subject to physical shipment by post/courier or which can be collected in person.
Entrepreneur – a natural person, legal person and organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Website.
Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that this contract does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Regulations – these Sales Regulations specifying the rules for using the Service, placing orders and the rules for fulfilling orders by the Seller.
Service – the vdb-urn.com website, on which the Seller sells Products.
Seller - VAN DEN BLOCKE.PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in GDAŃSK, ul. ŻABI KRUK 14, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for GDAŃSK-PÓŁNOC, 7th Commercial Division of the National Court Register under KRS number 0000357246, NIP: 5833101905, REGON 221030524, share capital of PLN 50,000.00.
Goods - an item that is the subject of an agreement concluded between the Seller and the Customer.
Agreement - mutual agreements between the Seller and the Customer specifying mutual rights and obligations.
Distance agreement - an agreement concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the agreement inclusive.
Service - any activity containing an element of intangibility, which consists in influencing the Customer or their items, which does not result in the transfer of ownership rights.
Electronic service - a service provided electronically via the Website; service within the meaning of art. 2 point 4 of the Act on the provision of services by electronic means.
User - entity using the Service.
Purchase - transfer of ownership to the Customer for a fee or free of charge.

§3 Rules for concluding contracts

The Regulations and the Offer define the rules of cooperation and the terms of the contract.
At the very bottom of the Website, the Regulations are made available to the Customer free of charge. The content of the Regulations may be recorded by the Customer by downloading it, saving it on a medium or printing it at any time from the Service.
The Customer may not place an Order using incorrect personal data, anonymously or under a pseudonym.
The Regulations and the Offer do not limit or exclude the rights of the Customer who is a Consumer or an Entrepreneur with consumer rights resulting from the mandatory provisions of law.
In the event of a discrepancy between the content of the Regulations and the Offer, the Offer is binding.
The Agreement is concluded at the moment of clicking the "Place an order and pay" button or at the moment of expressly confirming the desire to place an order electronically.
Receipt of the order will be confirmed electronically. The Agreement is concluded at the moment of receiving the order confirmation / shipping confirmation in a separate message.
The Customer is prohibited from providing content of an illegal nature, is obliged to use the Service in accordance with applicable legal regulations, the Regulations and good manners, taking into account personal rights and intellectual property rights, in particular copyrights belonging to the Seller or third parties and in a way that does not disrupt the functioning of the Service.

§4 Price

The price is a gross price and includes all taxes required by law, subject to the situation when the Seller has clearly indicated otherwise in the Offer.
The Seller informs that it is a VAT payer.
The price does not include information on delivery costs or other costs that the Customer is obliged to incur, and about which costs will be informed before placing the order.
The reduced price is the price applicable after the reduction of the price of the Product.
The lowest price is the lowest price for the Product that was valid in the period of 30 days before the introduction of the discount, and in the case of a product offered for sale in a period of less than 30 days - the lowest price is the lowest price valid in the period from the date of commencement of offering this Product to the date of introduction of the discount.
The Seller reserves the right to make changes to the prices of the Products and to conduct and cancel promotional campaigns. Any changes to the prices of the Products are valid from the moment they are introduced to the Service website and do not violate any Agreements already concluded. Promotions conducted by the Seller cannot be combined, unless the terms and conditions of a given promotion provide otherwise. Detailed information is included each time in the terms and conditions or regulations of a given promotion.

§5 Rules of cooperation and placing orders on the Website

The Customer may use the Website 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays or holidays are processed on the next Business Day. The Seller reserves the right to temporarily disable the Website for technical reasons.
The Seller uses the services of external payment operators to offer online payments.
The Customer may choose the following forms of payment for ordered Products:

by electronic transfer - via: Przelewy24, PayPal. In order to make the payment, the Customer will be redirected to the website on the terms indicated by this website

The Customer is obliged to make the payment immediately after placing the order, unless otherwise stated in the Offer or the payment method chosen by the Customer.
In order to purchase Products through the Website, you must:

select the Product(s) you wish to purchase from the options available on the website by clicking the "add to cart" button or a similar button;
after selecting the Products, provide the required information (e.g. Customer data, payment method, delivery method); read the information about the total price for selected Products, including delivery and other additional costs resulting from the placed order;
accept the Regulations and the order, and make the payment for the order in accordance with the selected payment method. After placing the order, the Seller will send a confirmation of placing the order to the provided e-mail address.

After concluding the Agreement, the Seller will also send the Customer its terms and conditions, unless they were provided before concluding the Agreement.
The Seller has the right to cancel the order if the Customer fills in the order form in a way that prevents its proper execution despite the Customer's request to complete/correct the data under penalty of cancellation of the order or failure to make payment by the Customer within 7 days from the date of placing.
The Seller reserves the right to refuse to accept the order or cancel it if it was placed using: software, robot, crawler, spider or any automated system or script behavior or any third party services used to place the order on behalf of the user.

§6 Physical product - order fulfillment

If one or more items are no longer available, the Customer will be informed electronically that the purchase agreement for the items listed in the email could not be concluded.
The product ordered by the Customer will be sent after the Customer has paid the full price together with the shipping costs.
Orders are fulfilled throughout Poland. In the case of specifying the delivery date in working days, this term should be understood as all days from Monday to Friday inclusive, excluding public holidays.
The order is fulfilled outside Poland, provided that the delivery methods allow the selection of shipping to a given country.
The ordered Goods will be sent within 14 days at the latest, unless otherwise stated in the Offer.

§7 Technical Conditions

The Customer may use the Internet Service in accordance with applicable legal regulations and the Regulations.
The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that will minimize the above-mentioned risks.
In order to use the Service or place an order, the Customer must have:

a current version of a web browser supported by the manufacturer with Internet access (e.g. Opera, Mozilla Firefox, Google Chrome);
an active e-mail account.

In the event that additional technical requirements must be met to use the Service or Products, the Customer will be informed of this before using the Service or before placing an order for a Product.

§8 Complaint

The Seller is responsible for the compliance of the article with the sales agreement under the principles specified in art. 43a and subsequent of the Consumer Rights Act.
This chapter specifies the principles of liability for the compliance of the performance with the Agreement obliging to transfer ownership of the Goods to the Consumer and the Entrepreneur with consumer rights in the scope of agreements concluded from 1 January 2023.
For agreements obliging to transfer ownership of the goods, including in particular sales agreements, delivery agreements and contracts for work constituting goods, the provisions of section XI of the third book II of the Act of 23 April 1964 - Civil Code shall not apply, but only the Consumer Rights Act. Detailed information on the above principles can be found in the Consumer Rights Act, and these Regulations are not intended to limit or change them.

If the Goods are inconsistent with the agreement, the Customer may request their repair or replacement or, in the cases specified in the Consumer Rights Act - also withdrawal from the agreement.
The Seller may make a replacement when the Customer requests a repair, or the Seller may make a repair when the Customer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the goods into conformity with the contract.
If the Goods are inconsistent with the contract, the Customer may submit a declaration of a price reduction or withdrawal from the contract, when:

The Seller has refused to bring the Goods into conformity with the contract or has not brought the Goods into conformity with the contract
the lack of conformity of the Goods with the contract persists despite the Seller's attempts to bring the Goods into conformity with the contract;
the lack of conformity of the Goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract;
it is clear from the Seller's declaration or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Customer.

The Customer may not withdraw from the contract if the non-conformity of the Goods with the contract is immaterial.
In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at their expense. The Seller shall immediately return the Price to the Customer, together with the costs of return shipping, but no later than within 14 days from the date of receipt of the Goods or proof of their return.
The Customer may file a complaint regarding the non-conformity of the Goods with the contract by sending it to the Seller's address indicated in the Regulations (mailing or e-mail address). The complaint should include data enabling the identification of the Customer, the subject of the complaint and requests related to the complaint.
In the event of receiving an incomplete complaint that prevents its consideration, the Seller shall call on the Customer to supplement it under penalty of leaving the complaint without consideration. The Customer may file a complaint using the template constituting Annex No. 2 to these Regulations.
All complaints are resolved immediately, no later than within 14 days from the date of submission of the complaint. The person filing the complaint shall receive a response in the form of an e-mail message sent to the e-mail address from which the complaint was sent.
Any deficiencies in the complaint notification will be reported to the Customer immediately, together with the notification, information will be sent on how to supplement the deficiencies in the complaint notification.
The provisions of this Chapter do not apply to Goods that serve exclusively as a carrier of digital content.
The provisions of this Chapter concerning the Consumer also apply accordingly to contracts concluded by an Individual Entrepreneur.

§9 Withdrawal from the contract

This chapter specifies the rules for withdrawal from the contract by the Consumer and the Entrepreneur acting as a consumer.
A Customer who is a Consumer or an Entrepreneur acting as a consumer has the right to withdraw from the contract within 14 days, subject to the provisions below. In order to exercise the right to withdraw from the contract, the Customer should inform the Seller about this by means of an unequivocal statement, e.g. by sending an e-mail or a letter to the address indicated in the Regulations. The model withdrawal form is included in Annex No. 1 to the Regulations.
The right to withdraw from the contract does not apply to certain contracts, about which the Customer will be informed before placing the Order.
The Customer referred to in paragraph 2 is liable for reducing the value of the Product due to its use in a way that goes beyond what is necessary to establish the nature, characteristics and functionality of the Product.

§10 Returns – effects of withdrawal from the contract

In the event of the Customer withdrawing from the contract, the Seller is obliged to immediately, but no later than within 14 days from the date of receipt of the notification of withdrawal from the contract, return to the Customer all payments received from the Customer, including delivery costs (with the exception of additional costs that may arise in connection with the Customer's selection of a delivery method other than the cheapest standard delivery method offered by the Seller).
The same means of payment used by the Customer during the original transaction is used to return the payment, unless another means of payment is expressly agreed with the Customer.
The Seller reserves the right to refuse to refund the payment received from the Customer until the return of the product is received and the returned Product is checked or until the Customer provides proof that the product has been sent, depending on which of these events occurs first.
The Customer is obliged to return or hand over the product to the Seller immediately, but no later than fourteen days from the day on which he informed the Seller of the withdrawal from the contract. The deadline is considered met if the product is sent before the expiry of 14 days.
The Seller shall refund the Customer the cost of delivering the Product to the Customer up to the amount of the cheapest standard delivery method offered in the Store. The Seller shall not be obliged to refund the difference in delivery costs.
The Seller shall not bear the costs of return shipping in the event of withdrawal from the agreement within 14 days.

§11 User Panel

The Seller may create a User Account for the Customer, i.e. an individual panel launched for the Customer by the Seller in order to use the Seller's Products after the Customer has registered and concluded a free agreement for the creation and maintenance of a User Account, hereinafter referred to as the Account. The agreement for the creation and maintenance of the User Account is concluded for an indefinite period.
The Customer may create a User Account after registering on the Website, hereinafter referred to as the Account. The agreement for the creation and maintenance of the User Account is concluded for an indefinite period.
The Customer may not have several User Accounts or share the User Account with third parties.
The Seller sends information about the User Account to the e-mail address provided by the Customer. The Customer sets an individual password for the Account. The Customer is also obliged to set an individual password if the password is generated automatically by the system for the purposes of registering the User Account. After registering the Account, the Customer should immediately set a new password.
The Customer may submit a request to delete the User Account to the Seller by e-mail or in another manner accepted for communication with the Seller, observing a 14-day notice period without giving a reason.
Removal of the User Account may result in loss of access to the Products made available as part of the User Account.
The Seller may terminate the agreement for the creation and management of the User Account:

for important reasons, observing a 14-day notice period (applies to a Customer who is a Consumer or an Entrepreneur with consumer rights). The concept of important reason should be understood in particular as a breach by the Customer of the provisions of the Regulations or legal regulations, as well as the Customer's undertaking of actions contrary to good customs;
without giving a reason, immediately (applies to a Customer who is not a Consumer or an Entrepreneur with consumer rights).

§12 Image

The Client is aware that his image shared by him as part of cooperation with the Seller may be processed by the Seller, including recording and dissemination for educational, archiving and purposes related to the implementation of the Agreement.
By turning on the camera during online transmission (webinars/online meetings) or by making his image available to the Seller in another way, the Client consents to the recording, use and dissemination by the Seller of his image in the form of photos/recordings from the course of online transmission/course of cooperation for the purposes indicated in par. 1.
Processing the Client's image for marketing and promotional purposes requires separate consent.
The image referred to above may be used for various forms of electronic processing, framing and composition, as well as juxtaposed with the images of other people participating in the online transmission, while the film and sound recording with his participation may be cut, edited, modified, added to other materials created as part of the Seller's activity. The consent covers all forms of publication.
The Customer may not record, use and distribute the image of other participants/leaders without the prior consent of the above-mentioned persons.

§13 Copyright and licenses

All materials provided by the Seller, including Products, photos, texts, graphics, multimedia and trademarks are a work within the meaning of the Act on Copyright and Related Rights, subject to legal protection.
The copyright to the above materials is held by the Seller or another entity from which the Seller obtained an appropriate license. The materials may also be used by the Seller based on another legal basis.
All materials provided by the Seller may be used only by the Customer for their own use, unless otherwise stated in the Offer. Further distribution, sharing, downloading and downloading of materials in any way beyond the scope of permitted use is unauthorized.
The Seller grants the Customer a non-exclusive license, without the right to grant sublicenses and without territorial restrictions. Time restrictions result from the Offer or these Regulations. The fee for granting the license has been included in the price.
The Customer has the right to use the materials in the following fields of exploitation:

recording and reproducing the work - producing copies of the work using a specific technique, including printing, reprographic, magnetic recording and digital technology for own use
trading in the original of the physical Product - introducing the original into circulation, lending or renting it,
distributing the work in a manner other than that specified in point b - public performance, exhibition, display, reproduction and broadcasting and re-broadcasting, as well as making the work publicly available in such a way that everyone can have access to it at a place and time of their choosing.

In the event of a breach of the prohibition referred to in this paragraph, including copyright infringement, the Seller has the right to demand compensation and redress from the Customer. The Customer may be held civilly or criminally liable in the above-mentioned scope.
The Seller has the right to periodically update the Products.
The provisions of the Republic of Poland shall apply to these Regulations.

§14 Final provisions

During the duration of force majeure, the Parties to the agreement shall be exempt from any liability for its non-performance or improper performance, if only the circumstances of the occurrence of force majeure constitute an obstacle to the performance of the agreement. The above also applies in the period immediately preceding or immediately following the occurrence of force majeure, if only in the indicated period the impact of force majeure constitutes an obstacle to the performance of the agreement.
"Force majeure" should be understood as an event of a sudden or natural nature, independent of the will and action of the Parties, which could not be foreseen and could not be prevented, in particular such events as: flood, war, act of terror, introduction of a state of emergency.
In a situation where the Customer is outside the Seller's country, he should inform the Seller about it, indicating information about his place of residence/registered office, in order to be able to settle the tax in accordance with the regulations applicable to him.
As part of the use of the Products, it is prohibited to act in a manner contrary to the law, good customs or violating the personal rights of third parties and to provide information of an unlawful nature.
Amicable settlement of disputes and handling of complaints. The consumer has the possibility to contact:

a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract;
the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection in order to obtain assistance in the matter of the contract;
or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr.

The Seller reserves the right to introduce changes to the Regulations for important reasons, including in particular due to changes in legal regulations to the extent that such changes force the Seller to also change the content of these Regulations, in particular changes to the provisions of the Civil Code, the Consumer Rights Act, the Act on the provision of electronic services, as well as under applicable decisions of the Office of Competition and Consumer Protection, the Office of Personal Data Protection or court rulings to the extent corresponding to the decisions/rulings issued and in the event of a significant change in business factors, provided that there is a causal and effect relationship between the aforementioned change and the change in the costs of providing services by the Seller.
The applicable law is Polish law, subject to paragraph 9.
The competent court is a Polish court, subject to paragraph 9.
In the case of a Customer who is a consumer, the provisions of the Regulations do not deprive the consumer of the protection granted by the provisions of the law of the country of their habitual residence, which cannot be excluded by agreement. In the event that the provisions that apply in the consumer's country are more favorable to them, and these provisions cannot be excluded by agreement, they will apply in the agreement concluded between the Customer and the Seller.
The principles regarding the processing of personal data are regulated in the Privacy Policy.
The Regulations are effective from 2024-12-01.

§15 Other provisions regarding entrepreneurs

The provisions of this paragraph apply to the Entrepreneur who is not an Entrepreneur with consumer rights.
The court competent to resolve disputes arising between the Service Provider and the Entrepreneur who is not an Entrepreneur with consumer rights is the court competent for the registered office of the Plaintiff.
The Seller has the right to terminate the agreement with the Entrepreneur who is not an Entrepreneur with consumer rights with immediate effect. For this purpose, the Seller sends the Entrepreneur a statement regarding the termination of the agreement to the e-mail address or correspondence address. The Entrepreneur waives any claims in this respect.
The Seller shall not be liable for lost profits in relation to the Entrepreneur who is not an Entrepreneur with consumer rights.

Documents [PDF] for download:

- Sample withdrawal form

- Sample complaint form

- Reporting illegal content